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Charles County Recreation, Parks & Tourism
Pixel-art Charles County Parks and Recreation agent

Director onboarding · Good morning, Mr. Jones

Meet your Parks & Rec agent.

One agent helps every family find the right summer programs, manages their camps, and stays in touch all season — while you see everything that's happening, every day.

How information flows

Isometric diagram: the Parks and Recreation agent hub connected to families, camps, the director's desk, vendors, sponsors, and billing
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  1. 1FamiliesAsk the agent, get matched camps, register in one checkout
  2. 2Camps & counselorsCheck-ins, attendance, week-one follow-ups
  3. 3Director's deskDaily briefing, ask anything, full visibility
  4. 4Parks & Rec agentEvery message, task, and follow-up runs through her
  5. 5Vendors & contractorsCoaches, supplies, buses — procurement follow-ups
  6. 6Scheduling & billingPayments, plans, memberships, reminders
  7. 7Sponsors & partnersSponsorship fund, partner camps, renewals

A family's season, start to finish

  1. STEP 1

    Find

    A parent tells the agent what their child likes. She searches County programs and trusted local listings (like Eventbrite) and shows only what fits their family.

  2. STEP 2

    Register

    Every matching camp is registered at once — pay in full, on a plan, camp by camp, or through a sponsorship fund.

  3. STEP 3

    Prepare

    She sends forms, packing lists, and reminders by text and email, and confirms nothing is missing before day one.

  4. STEP 4

    Check in

    During week one she checks with the parent: Is everything going well? Anything your child mentioned? Want to talk to the counselor?

  5. STEP 5

    Connect

    If there's a concern, she messages the right counselor or supervisor, sets up a conversation, and keeps a record of who responded and when.

  6. STEP 6

    Brief

    Every morning the director gets a summary of all camps — attendance, issues, payments, vendor status. He can ask for a briefing any time.

Why it matters to you

  • Fewer surprises. Concerns surface in the agent's week-one check-ins, not in a phone call to your office.
  • A written record. Every follow-up, reply, and hand-off to staff is logged with names and times.
  • Full transparency. See what every program manager, counselor, and vendor is doing — without chasing anyone.
  • Supports risk management. Documented follow-ups and compliance checks help reduce liability exposure; final decisions stay with your staff.

Relationships she manages

The small, repetitive follow-ups that keep camps running.

Residents
Registrations, memberships, follow-ups, questions
Camp staff
Rosters, check-ins, schedule changes, parent messages
Coaches & contractors
Onboarding, contracts, paperwork, payouts
Vendors
Supplies, transportation, equipment orders
Sponsors
Sponsorship fund, recognition, yearly renewals

Your daily briefing is one question away.

Ask "How did camps go yesterday?" and get attendance, open concerns, payments, and vendor status in one answer.

Charles County

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