Experience 1 · Resident / Family
The Family App
A premium household experience: who is where, what they need, and what comes next — with a concierge that answers in plain language.
Digital Recreation Pass
Secure QR pass per participant. No health, emergency or accommodation data is ever shown on the pass.
Household Schedule
Every child, every program, one timeline — with conflict detection.
Personalized Discovery
Explainable recommendations from age, interests and past programs only.
Questions about your account?
(301) 932-3480Customer service for registrations, balances, refunds and fee assistance.
Mon–Fri 8:00 AM – 6:00 PM · Sat 9:00 AM – 1:00 PM
- Press 1 · My account & household profile
- Press 2 · Registration status & waitlists
- Press 3 · Payments, balances & receipts
- Press 4 · Refunds, transfers & cancellations
- Press 5 · Scholarships & fee assistance
- Press 0 · A human customer service specialist